Privacy Policy

1. Who We Are

Welcome to Book An Estimate LLC (“we,” “us,” or “our”). Our website address is https://www.bookanestimate.com/. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our estimate-request, provider-matching, communication, and support services.

2. Personal Data We Collect and Why We Collect It

2.1 Estimate and Contact Requests

When you request an estimate or contact us, we may collect your name, email address, phone number, project address, property type, project description, preferred estimate timing, the contents of your message, and other details you choose to provide. We use this information to respond to you, prepare and coordinate your estimate request, connect you with an appropriate service professional, provide customer support, and deliver the communications you request.

2.2 Interactive Booking and Voice Features

When you use our interactive booking or voice features, we may process the text, audio, transcription, project details, and conversation history you provide. We use this information to understand your request, update your estimate details, maintain continuity between text and voice interactions, improve the booking experience, and help coordinate your estimate. Technology service providers may process these interactions on our behalf solely to operate these features. We ask that you enter private contact and property information only in the designated secure fields.

2.3 Service Professional Matching

To fulfill an estimate request, we may share relevant contact, property, project, location, and scheduling information with one or more independent service professionals who may be suited to the requested work. Those professionals may contact you to coordinate or conduct the estimate. They may maintain their own records and are responsible for their own privacy practices.

2.4 SMS Communication Consent

If you provide your mobile number and affirmatively opt in to receive text messages, you consent to receive SMS communications from Book An Estimate LLC for customer support, estimate coordination, service updates, and marketing communications described at the point of consent. Message frequency varies based on your interaction. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP. After you send STOP, we may send one final message confirming your opt-out. Reply HELP for help or contact us.

3. Cookies

3.1 Website Functionality

We use cookies and similar technologies that are necessary for our website to function and to remember your preferences. For example, these may remember choices such as whether you have dismissed a notice or promotional message and other settings that keep the site working properly during your visit and when you return.

3.2 Google Analytics 4

We may use Google Analytics 4, a web analytics service provided by Google, to understand how visitors find and use our website, such as which pages are viewed, how long visitors stay, and how they arrived at our site. Google Analytics sets cookies and processes information such as your device and browser type, approximate location, and a randomly generated identifier. We use this information in aggregate to measure and improve the performance of our website.

You can learn more about how Google uses this data at Google’s partner-sites policy. You can opt out of Google Analytics across websites by installing the Google Analytics Opt-out Browser Add-on.

3.3 Google Ads (Conversion Tracking and Remarketing)

We may use Google Ads conversion tracking and remarketing to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. These tools set cookies and may share online identifiers with Google so that ads can be served to you on other websites and services.

You can manage or opt out of personalized Google advertising through My Ad Center and learn more through Google’s advertising policies.

3.4 Google Tag Manager

We may use Google Tag Manager to manage measurement and marketing tags on our website. Tag Manager itself does not set cookies or collect personal information; it loads the other tools described in this policy, each of which is governed by its own terms.

3.5 Disabling Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of certain parts of the website.

4. Embedded Content from Other Websites

Some pages may include embedded content such as videos, images, maps, social media posts, and other media or widgets. Embedded content behaves in the same way as if you visited the third party’s website. Those websites may collect data about you, use cookies, embed additional third-party tracking, or monitor your interaction with that content. We do not control those third parties, and their data practices are governed by their own privacy policies.

5. How We Use and Share Your Data

We use the information we collect to:

• Respond to inquiries and requests;
• Prepare, route, coordinate, and follow up on estimate requests;
• Connect visitors with service professionals who may be suited to the requested work;
• Provide customer support and requested communications;
• Operate, secure, troubleshoot, analyze, and improve our website and services;
• Prevent fraud, misuse, and security incidents; and
• Comply with legal obligations and enforce our agreements.

If you sign up for marketing or other promotional communications, you may unsubscribe at any time using the instructions in the communication or by contacting us.

We do not sell your personal information for money. We may disclose personal information to:

• Independent service professionals as needed to respond to and fulfill your estimate request;
• Our employees and agents on a need-to-know basis;
• Technology, hosting, communications, analytics, payment, security, and other service providers that help us operate our business, subject to limits on their use of the information;
• Government agencies, courts, regulators, or other parties when required by law or legal process; and
• Parties involved in a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to appropriate safeguards.

Some advertising tools may involve the “sharing” of certain online identifiers, such as cookie or device identifiers, with advertising partners for cross-context behavioral advertising, as those terms are defined under California law. California residents may use the cookie and advertising controls described above and the options in the “Do Not Track and Your Privacy Choices” section.

6. SMS and Mobile Information

No mobile information or SMS consent data will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties except service providers that help us deliver the communications you requested, and those providers may use the information only to provide those services on our behalf.

You may cancel SMS communications at any time by replying STOP to the number from which you received the message. We may send one final confirmation message after processing your request. Reply HELP for support information. Wireless carriers are not liable for delayed or undelivered messages.

7. Do Not Track and Your Privacy Choices

Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for interpreting these signals, our website does not currently respond to them. You can control tracking and advertising through the opt-out links in the Cookies section, your browser settings, and the privacy controls offered by the applicable third parties.

8. How Long We Retain Your Data

Information submitted through our website is retained for as long as reasonably necessary to fulfill the purposes for which it was collected, operate and improve our services, maintain business and compliance records, resolve disputes, enforce agreements, or satisfy legal obligations. Retention periods may vary based on the nature of the information and the services involved.

9. Your Rights Over Your Data

Depending on where you reside, you may have rights concerning your personal data, including the right to:

• Access, update, or correct personal data we hold about you;
• Request deletion of personal data;
• Object to or restrict certain processing;
• Receive a portable copy of certain information;
• Withdraw consent where processing is based on consent; and
• Not be discriminated against for exercising your privacy rights.

These rights apply to information we hold directly. For information processed by third-party tools or independent service professionals, please use the controls and contact methods those parties provide. To submit a request, contact us. We may need to verify your identity before completing a request. If we decline to act, you may appeal by contacting us, and depending on your state, you may also contact your state attorney general.

10. Security of Your Data

We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information without appropriate consent, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, our SMS practices, or your privacy rights, please contact us:

You may also use our contact form. Please review our Terms of Service.